Essential Service Skills
Essential Service Skills is an entertaining, informative online learning program. This breakthrough program is backed by more than 25 year’s testing. It will revolutionise your customer service, drive more sales and potentially increase your growth by 26%… 73%… up to 103% in as little as 24 hours.
Essential Service Skills is a fun, easy-to-understand and practical program that can take your customer service to the next level. Unlike other programs available, you can start seeing results from these strategies in as little as 24 hours.
Benefits of our program include:
- Connect Better With Customers – Follow this complete blueprint to engage and communicate with customers in a way that makes them want to buy from you again and again.
- Double Your Business Growth – Discover how to potentially double your business growth – without spending a cent more on marketing.
- Turn One-Time Shoppers Into Lifelong Customers – Find out the scientifically-proven speech and body language techniques that engage connect and build trust with customers, so they stay loyal to you business.
- Stand Out From Your Competitors – Learn how to make customer service a competitive advantage that can help you to stand out against everyone else in your market.
- convert More Lookers Into Buyers – How to start thinking of service instead of sales, so you can enourage people to buy from you without ‘selling’.
- Use Complaints To Your Advantage – Why you should encourage complaints and how to use them to build a great reputation for outstanding customer service.
60-Day Retail Accelerator
Are you ready to take your business to the next level?
If so, the 60-Day Retail Accelerator is exactly what you need.
This advanced 3-part training is designed to give you at least 10 times the value of your investment.
Here’s how it works:
Part 1: Essential Service Skills
When you join the 60-Day Retail Accelerator, you will instantly receive complimentary access to the Essential Service Skills online training. This program shows you the basic techniques that you will need to understand before you can begin the more advanced training in Part 2.
To get more about the Essential Service Skills, click here.
Part 2: Customer Service Intensive
Once your team has completed the online training, you will have a basic knowledge and set of checklists to offer great customer service and increase your sales. The next step is your Customer Service Intensive.
This is a customised face-to-face session where one of our team will share specific techniques you can implement in your business. During this session, we will work together to:
- Diagnose problem areas in your business than may be costing your sales by analysing typical customer interactions and staff behaviour in your store.
- Demonstrate effect techniques for interacting with customers in order to improve relationships and increase sales.
- Practice these techniques using role-play exercises, and then offer you and your team feedback about how to increase the effectiveness of the interactions.
Once you successfully complete the Customer Service Intensive, you will have mastered the tools you need to improve your business.
Part 3: 30-Day Accountability Follow Up
The retail360 team are dedicated to getting you results.
that’s why we also give you two complementary follow-up sessions after the face-to-face intensive to make sure than you get the maximum value.
During these accountability follow-up sessions, you can discuss your progress, ask for our help overcoming stumbling blocks, and ask questions that have come up since our training.
As you can see, the 60-Day Retail Accelerator is a fantastic way to take your business to the next level.
Elite Retail Coaching
is for you, if you’re seeking breakthrough ways to increase your sales by more than 10% in the next 6 months. It is a completely customised one-on-one program based on your needs, your existing knowledge and even the maturity of your business.
During the weekly phone consultation, our team will systematically analyse each key customer interfacing areas of your business.
Then we will work with you to develop bespoke systems that help you achieve your goals faster than you ever imagined possible. some of the topics we have covered for clients include:
- How to identify the ‘low-hanging’ fruit in your business. Our team uncovers the areas where you can profit quickly with little or no effort.
- How to compete against discount stores without reducing prices. This simple technique can boost customer visits by up to 84% too!
- How to boost productivity in your business – even if you feel like you have no time right now. Save time, motivate staff, and cut cost in one simple move.
And much more.
Like all our programs, Elite Retail Coaching is guaranteed to get you results.