Essential Service Skills is a great way to Train Your Staff Quickly, Inexpensively and With Minimal Disruption…
We have just launched our new online learning program titled Essential Service Skills.
I talk to dozens of business owners, in a wide variety of industries, and they all have a similar complaint: “I train my staff and they leave.”
They are so exhausted from this continuous cycle of pain that many of them then say:
“I’m sick of it, I am not investing in staff anymore.”
This isn’t the way to fix this problem, in fact not training staff is probably making the situation much worse and they will leave because of the lack of training … creating a new spiral into a big black hole of pain.
This problem has caused me a serious lack of sleep, and I am committed to solving it…
What if you could get new staff up to a great standard of customer service by training them quickly, inexpensively and with minimal disruption to each shift?
Sound too good to be true?
In a moment of clarity, I realised I can stop this cycle. After 25 years in customer service, sales and consulting, I have developed a series of practical easy-to-implement systems that work in real life.
These techniques are fun to use… easy to remember… and are already helping dozens of businesses to increase customer satisfaction, improve retention, and grow their sales – even in the toughest market conditions.
So how do I share these systems with more people than I could possibly reach by personal consulting so I can fast-track the staff training cycle?
This is too big for just me alone…
So I teamed up with my sister Kate who is an experienced writer and film producer. Kate took my systems and she turned them into a powerful, informative, entertaining program… that any business can quickly use to implement great customer service skills.
We called this program Essential Service Skills. The program covers everything-almost- that you need to offer amazing customer service in today’s competitive environment…
The program is divided into 13 different multimedia modules with videos, checklist and techniques.
Each module contains proven strategies… tried and tested in multiple industries… over more than two decades…
But what separates Essential Service Skills from every other course available is that you can start using these strategies immediately…
You see, I’ve seen scores of different system and customer service coaching programs during my career.
Although many of them had good content, I found them frustrating.
These courses were often heavy on theory – but light on practical, usable strategies.
When we were designing Essential Service Skills, we remembered this irritation.
That’s why this program is designed to be approachable, entertaining, and easy-to-implement for all staff.
All it takes is 24 hours to start seeing results.
INTERESTED in training your staff quickly, inexpensively and with minimal disruption to your business?
Check out this overview and discover what’s in this NEW ground-breaking interactive program.
We would love to receive your feedback, please email us at [email protected]
P.S. Check out our new website. That’s right – we are adding to the 360 family – our new company is called Customer Service 360!