Customer Service can make or break a business. Too many businesses limp along, not realising their poor customer service may be silently sending customers to their competitors. Sadly, business owners and staff are often the last to know when a customer feels let down by a service experience, at which point it's often too late to turn things around.
Prioritising customer service and getting it right is guaranteed to have a positive ripple effect on every other aspect of your business and is a simple, effective way to experience instant and long-term results for both the business and customers.
The program's clear and common-sense approach to customer service training will equip learners with not only the essential service skills needed to excel in the service industry, but with a solid and invaluable skill set for life.
All content is based on successful principles shared by Shelley Thomson in her 25 years as a professional business advisor and staff trainer.
Bad customer service spells bad news for business of any type. Our simple, straight-forward approach highlights the core components of successful customer service that are essential and relevant to all businesses. Whether your customers connect with you face-to-face, via the internet, email, or over the phone, the knowledge gained from this learning program will undoubtedly send a powerful and positive ripple effect through any business.
In fact, we're so convinced your particular business will benefit from the customer service skills shared in the program, that we're happy to offer you a money back guarantee!
We hate dry, intense training program too, which is why we've created a series of short, engaging learning modules that entertain as much as they inform. We're the first to admit customer service isn't rocket science - so why not mix some fun in with the facts?
No, the program content is designed to challenge everyone from business owners to manager, from experienced staff to complete beginners. In fact, we strongly encourage owners and managers to complete the program alongside their staff so they can help implement the learning into the workplace then provide guidance and encouragement to their team.
It's our vision to life the overall standard of customer service across Australia by establishing our Customer Service 360 - Essential Service skills program as the foundation level of knowledge and skills for customer service providers everywhere.
Then you've come to the right place! We understand the cost of traditional face-to-face training can be expensive and off-putting, particularly if that training is based out-of-town or interstate. Other online training options can be equally unappealing by insisting you pay top dollar for individual staff access for each person you wish to train.
The Essential Service Skills program offers all service professionals the opportunity to learn the key components of great service for a fraction of the cost of existing training methods. In fact, Essential Service Skills is the perfect program to adopt as you in-house induction and staff training program to ensure all staff have a strong, common understanding of the Essential Service Skills. For a minimal cost, all staff can gain easy, mobile access to this refreshing, new approach to learning that's sure to become a valuable long-term investment in both your staff and customers.
Our online Essential Service Skills program is accessible 24/7 from any computer or mobile device, so there's no risk you'll be short-staffed as a consequence of investing in essential training. The program consists of shorter, individual modules that can be paused, resumed or repeated as required. This means training can be completed at a time that's convenient to you and/or your staff and you can work at your own pace, incorporating the training into your workday as necessary.
Once you've purchased the program we suggest you automatically adopt it as your business' in-house training program for all new employees. this eliminates the need for more expensive staff training programs, which can be a financial drain, particularly when staff turnover is high. Our low cost for additional staff program access means you'll never be significantly out-of-pocket if a staff member fails to stick around.
As a long-term solution to all your staff training needs, the purchase price of the Essential Service Skills program make it an extremely affordable, long-term investment.
Nothing makes us happier than to see real results in your workplace, so our online program is filled with take home strategies to help you kick start improved customer service in your workplace immediately. As a purchaser of the program, you'll also gain access to full course notes and other valuable support material.
Yes! We believe its fantastic value for money and we know you will too once you experience for yourself our common-sense, practical and entertaining approach to customer service learning. Investing in improved customer service is guaranteed win-win for both your customers and your business as a whole. We want you and your business to become customer service superstars - which is why we're committed to delivering real 'bang' for your buck!