Poor Online Customer Service Delivery… Does it matter? The short answer is YES! Customers today are spoilt for choice. One wrong move and they’ll drop your business faster than a hot potato! Even worse, there
Is customer experience your responsibility? Or.. Are you managing sales, marketing, operations, customer service or HR? A different role entirely? All of the above? Whichever role you’re most focused on, creating a customer experience should be
SAY HELLO. It seems fundamental to basic customer service doesn’t it? When you say hello it’s so rare it surprises customers when it actually happens. I discovered a new fashion boutique during my holiday in Noosa.
Essential Service Skills is a great way to Train Your Staff Quickly, Inexpensively and With Minimal Disruption… We have just launched our new online learning program titled Essential Service Skills. Here’s why… I talk to