The ONLY Retail Consultant That Guarantees Results
As far as we know, Retail360 is the ONLY consultancy that guarantees to increase your customer loyalty, or our services are FREE.
For more information, check out our training programs here.
Our expert team is based in Canberra. However, we offer live training sessions across Australia, as well as phone and online coaching.
Meet Our Founder…
Shelley Thomson is a customer service and retail expert with more than 25 years of experience.
She has helped countless businesses to increase customer satisfaction, improve retention, and grow their sales – even in the toughest market conditions.
Shelley has also featured as a keynote speaker at major retail conferences across Australia.
However, despite her eye-opening success, Shelley freely admits to becoming a retail expert by accident.
Here’s The Story…
When Shelley first moved to Canberra, she opened a beautiful gourmet food shop in a quiet area of the city.
Even though her customer-base was small, Shelley had a thriving business.
People loved the shop. They dropped by regularly. Often, they recommended the delicious deli meats or mouthwatering cheese to friends or family too.
Price was never an issue.
Business was booming, until one night tragedy struck.
Shelley’s shop was destroyed by fire.
She was heartbroken and so were her customers.
For months afterwards, they begged her to reopen the shop. They could easily have gone to another store, but they were loyal to her.
It was then that Shelley realised she had created something special – a devoted crowd who were deeply connected to her business.
Instead, of reopening her store, Shelley decided that she could help more people by teaching other Australian retailers how to create a similar connection.
Retail360 was born with the motto – ‘Inspiring people to connect’.
Since then, Retail360 has gone from strength to strength.
It has helped numerous businesses to fight off competition from low-priced chains, supermarkets and online discount stores in today’s cut-throat environment.
In fact, our strategies are so effective, we are still the only retail consultancy confident enough to offer a performance guarantee to all our clients.
To find out more about our risk-free training, click here…